A referral isn't finished when it's sent.
Between an outgoing request and an understood next step, responsibility changes hands. That is where the process deserves a closer look.
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Practice systems
The handovers, messages and everyday processes that connect a patient with the next step.
Make the next step easy to understand.
Clear information is part of the service. Start with what a person needs to do, who will help, and what happens if the arrangement changes.
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